Onboarding and support, one platform
Other tools cover one piece each, you stitch the rest together yourself
Product Fruits unifies onboarding and support on one platform
Same five support questions.
Every single day.
Your support team isn't slow. It's stuck answering the same things over and over while real escalations wait in the queue.
We want them to do all these self-serve. For a basic question like how to deposit, how to make transaction, it should be automated instead of reaching out CS.
I don't want to have to manually answer questions that are coming through the chat box. We want to automate that as much as possible.
We want people to self-service when they have questions instead of taking contact with support, and only take contact with support when it's really questions they cannot find the answer to in our knowledge base.
Four principles that turn
tickets into self-serve answers
A help center in another tab is a help center users won't open. Put the answer where the question gets asked: inside your app, on the screen they're stuck on.
Answer the question before it's asked
Users don't search the help center. They get stuck, click around, and open a ticket. Put the answer on the screen, before the ticket gets opened.
Hints and tooltips anchored to the element that's confusing
Contextual pop-ups triggered by the user's exact behavior
Banners for known issues so the same five tickets stop coming in
One help launcher, every answer
The Elvin widget lives in the corner of your app. One click, your user gets the answer, the right tour, or bespoke guidance built in real time from their role, plan and what they've done so far.
In-app help center, always on
Answers in the user's language across all languages
Hand off to your existing chat tool when they really need a human
Elvin widget handles the easy 80%
Elvin reads your help center, your tours and your product. It answers in plain language, right in the chat box so the ticket never gets created.
Trained on your knowledge sources, no prompt engineering required
Pulls articles, tours, help docs and FAQs into one search
Segment Elvin by persona so admins get different answers than users
See what's getting asked, fix what's confusing
Every deflected question is a signal. Track the top questions, see which articles got opened, find the screens where users get stuck. Then fix the in-product communication.
Top-asked questions ranked by volume
Article views and helpful/not-helpful votes
Export to your BI tool or data warehouse
Why support teams pick us
for ticket deflection
No help docs? No problem.
Most AI support tools are only as good as your help center. Annotations skip the doc dependency. Elvin (our AI agent) learns straight from the product, no perfect wiki required.
Tag the UI in minutes, no coding required
Covers screens your help center never got around to
New feature ships, new annotation goes live, no article to write
Deflect tickets without lifting a finger
Train Elvin (our AI agent) on your product. It answers questions, shares announcements and nudges users to try what's new.
- 1Connect docs or annotate your product
- 2Test the answers
- 3Embed in your app
- 4Track ticket drop
Hear it from our customers
"In each 10 questions, 9 are already solved with Elvin. We reduced 90% of traffic to our support team."
"Before, we had to provide a lot more support on how to use our portal. Now, when a question comes up regularly or when we’re releasing new products, we set up a tour and the number of questions dropped significantly."
"Switching to Product Fruits was more about a change in mindset than just tools, providing intentional guidance instead of reactive support. The initial setup felt approachable, allowing us to create tours without developer help, which was reassuring and built confidence in using the tool."
"A large portion of first-level support questions is now handled by Elvin. Users get immediate, accurate answers without needing to reach out to our team."
G2 leader
"I use Product Fruits to drive user adoption by providing in-app guidance and onboarding, reducing reliance on support. It centralizes education, lowers confusion and speeds up feature adoption"
"It allows us to deliver contextual help at the right moment, which reduces support tickets and improves overall user engagement."
"The standout feature for us has been the in-system chat. Rather than just surfacing a copy-paste excerpt from an article, it consolidates the relevant information and responds to users in real, natural language."
"We have been using ProductFruits for about two years now and have gradually implemented almost all of its features in our product. Over time, it has become an essential part of how we support and guide our users."
