Ask, learn, act. In a single platform.
Most survey tools collect the response and stop there. You bring the fix to a different tool.
Product Fruits turns the answer into the next in-app experience: a tour, a hint or a targeted announcement.
Your CSMs are doing the same onboarding.
Every single day.
The pipeline is growing faster than the team. Top accounts get less attention, bottom accounts churn before they activate. The fix is not another CSM.
The biggest bottleneck that we have right now is trying to automate onboarding and do a better job of handling customer questions and support.
We push to production on every two and a half times per day, including weekends. And we know that is going to continue for the next three months. So we do have an issue of actually telling our customers how to use the platform.
We are scaling, but we currently have only a very simple online help website and a call center handling, basically, customer queries, questions. This will not work in the long term, this setup.
Scale onboarding
without growing CS headcount
Your CSMs already know what every onboarding call sounds like. Take the parts they say every time, build them into the product and let the CSM show up only when it actually needs a human.
Build the onboarding call into the product
The first 30 minutes of every onboarding are the same. Same tour. Same five "where do I click" questions. Author it once in Product Fruits and every new account gets the same walkthrough, without your CS team burning precious time.
Tours walk a new user through the steps your CSM used to demo on call
Checklists that turn the kickoff doc into a tracked, in-app punch list
Hints that answer the recurring "what is this field" without an email
Same product moment. Three different jobs.
A 12-seat SMB and a 400-seat enterprise don't need the same onboarding. Neither does an admin and an end user. Product Fruits routes each user to the right flow automatically.
Segment by plan, geography, account size
Different flows for admin, manager, end user
Multilingual flows in your users' own language
Feature surveys that catch the "why"
Adoption stuck? Ship a three or four-step survey on the feature itself.
Multi-step ttwertwretwebranching logic
Skip the irrelevant questions
Find out if it's confusing, missing or just not visible
A feedback widget that's always on
Users report bugs, ideas and feature requests without leaving the app. Your team gets the full story, not a vague doesn't work.
Always on, in-app, in-context
No more "send me a screenshot" or "what browser are you on?"
Routes the feedback to the right team
Why teams pick Product Fruits
for in-app surveys and feedback
Right user. Right moment.
Most NPS tools fire on a schedule. Product Fruits fires on what users actually do: finish onboarding, hit an empty state, use a feature for the third time, abandon a flow halfway.
Trigger on custom events, segments or specific pages
Catch users at the moment of friction, not days later in their inbox
Plug your survey into any flow
Elvin (our AI agent) reads it all. You act on what matters.
NPS comments, open feedback, multi-step responses, widget submissions. Elvin tags them by topic, clusters them into themes and surfaces what users keep saying. So your team spends time on the fix, not the read.
Auto-tag by topic and sentiment
Cluster responses into themes (bugs, requests, friction)
Surface what users keep telling you, in one ranked view
Hear it from our customers
"Product Fruits provides a really cool feedback form, with the ability to capture a screen with video or a screenshot right from the form."
"As a product team, we use Product Fruits to run surveys that help us validate concepts and decide which features and problems to prioritize. It also helps us identify the right customers to recruit for interviews."
"Product Fruits provides user guidance, improves customer experience with insights and helps us onboard new users fast. It revamps our knowledge base for more customer value and offers direct feedback on new features."
"The feedback and survey features are super useful. You can quickly understand what users like, where they are stuck, and what features they want next."
G2 leader
"We regularly use the feedback or survey function to stay in contact with our users."
"NPS and Feedback gathering is nice and simple. We are obtaining reliable and actionable data."
"By using in-app guides, tooltips and feedback tools, we improved user engagement, shortened the learning curve and saved time for both support and product teams."
"We're collecting a lot of user feedback through Product Fruits. It shows me exactly what our users struggle with in their day-to-day work."
