We want a truly intelligent AI that will give relevant answers, not just another silly chatbot.
Elvin copilot is absolutely top tier in answer quality.
Elvin copilot
Elvin can be part of your chat support. It can either handle everything, or be just the first line of defence where the user can ask to be transferred to a human.
It typically handles 80–90% of queries, for some customers almost 100%.
Elvin AI connects to the sources you provide: your knowledge base, sales materials, you can provide him with specific PDFs, etc.
You can define the persona and tone of voice.
We do not want to rely on the quality of our documentation.
Elvin does not strictly need it.
Annotations
Elvin AI helps you "annotate" your application. You simply describe what each part of the application does, and Elvin then works with that information.
We want to analyze what customers are asking about, where they have problems.
Elvin can analyze all conversations and provide you with great insights.
Outcomes
Simply ask Elvin AI what your users are missing, where they have problems, and Elvin generate very detailed report and even suggest steps for an improvement (yes, it is really awesome).
Product analytics is a nice thing, but what you really want is to clearly know what the users are missing and what they struggle with. Elvin will tell you this. In normal human language.
We need to control how your AI actually responds.
Of course, we fully support this.
Conversation analytics
Elvin can pull up every single conversation with a user so you can check how it responded and, if needed, correct the answer for the future.
Not all of our customers are able to clearly express what problem they are having.
Feedback solves this for you because it also supports images and even video.
Feedback
The user can not only send text feedback, but can also add an image or video to show exactly what problem they are having.
You can send all feedback into your ticketing system.
We need better solution for all our materials.
And we have AI friendly knowledge base.
Knowledge base
AI friendly repository of all your articles.
Bulk imports, all popular formats (PDF, DOCX, TXT, MD, HTML, …)
Multilingual content per article.
Categories, subcategories, keywords.
Login/password. API.
Evidence from the reality of product growth
