Using Userguiding but not getting the results you need? Product Fruits is your best alternative to Userguiding..

TL;DR

UserGuiding is great for getting started. But if you're trying to build sophisticated, AI-powered, behavior-driven onboarding at scale? You've outgrown it. UserGuiding lags on value for money and flexibility; Product Fruits offers more features, unlimited quotas, and stronger support at a lower price.

UserGuiding shortcomings

• Value for Money: UserGuiding’s user-rated value is lower than Product Fruits (UG 4.6 vs PF 4.9).
• Customer Service: Slightly behind Product Fruits (UG 4.8 vs PF 5.0).
• Feature limits: Caps like 20 interactive tours/tooltips and 1 in‑app help center; many upgrades needed for custom CSS, localization, remove vendor branding, ad‑blocker.
• Account constraints: 1 seat, 2 domains, and 2 environments versus unlimited in Product Fruits.
• Integrations/roadmap: Some items are listed as upgrades or “coming soon” (e.g., Zapier).

Why Product Fruits is the better UserGuiding alternative

• More for less: Listed pricing shows Product Fruits at $96 vs UserGuiding $129, while providing unlimited tours, tooltips, seats, domains, and environments.
• Higher user satisfaction: Better user-rated Value for Money (4.9) and Customer Service (5.0), with overall 4.8 vs 4.7.
• Fewer paywalls: Core capabilities like customization and branding removal aren’t gated behind upgrades here, reducing friction.
• Richer in‑app support: Unlimited in‑app help center and embedded content to centralize onboarding and self‑serve support.
• AI assistance: Built‑in AI for generating tours, announcements, resolving repeated questions, and insights, streamlining setup and iteration.
• Migration support: A dedicated CSM to migrate existing content without disruption, easing the switch.

Product Fruits is a more cost‑effective, fully featured, and better‑supported alternative to UserGuiding, particularly on scalability (no hard caps), branding/customization, and user‑rated value.

Let me show you exactly where UserGuiding falls short, what makes Product Fruits different, and—most importantly - whether switching will actually move your activation, retention, and support deflection metrics.

What are the Common Frustrations People Report with UserGuiding?

Let's start with what real users are saying. These aren't theoretical complaints—they're actual pain points from Capterra, G2, and TrustRadius reviews:

1. Limited Guide Complexity Kills Advanced Use Cases

The Problem: "The onboarding guides are pretty limited in complexity. There are no conditionals or ways to make something different from linear guides. Once your user performs an action that wasn't foreseen, your guide is gone." (Capterra Reviews)

Real Impact: You can't build adaptive guides that respond to user behavior. If a power user skips Step 2, your entire guide breaks. No conditional logic = no sophisticated onboarding.

2. Cumbersome Interface Creates Constant Context-Switching

The Problem: "The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views." (Capterra Reviews)

"The overwhelming number of options can trigger decision fatigue, turning basic editing tasks into complex puzzles. The Chrome extension-based editor creates a disconnected workflow as users constantly switch between screens and modes." (GetApp Reviews)

Real Impact: What should take 10 minutes takes an hour. Every edit requires switching between builder mode, preview mode, and live mode - killing productivity.

3. Guides Don't Interact Well with Complex Apps

The Problem: "The guides themselves did not interact well with our app. Ultimately this is why we do not really use UserGuiding anymore because the guides were more cumbersome than they were helpful." (Capterra Reviews)

Real Impact: If your app has dynamic content, modals, or complex UI states, UserGuiding's guides often conflict with your product's behavior. You end up fighting the tool.

4. Feature Limits Even on Paid Plans

The Problem: "The most significant issue has been the price and plan structure, as the tool is becoming expensive without corresponding product advancement, with limits even on the number of surveys or guides." (GetApp Reviews)

Real Impact: Basic plan caps you at 20 guides, 20 tooltips, 1 help center, and 1-2 domains. For scaling SaaS companies, you hit these limits fast - forcing expensive upgrades.

5. Falling Behind Competitors

The Problem: "UserGuiding is lagging behind other competitors and their main differential - price - isn't that different anymore." (Capterra Reviews)

Real Impact: UserGuiding hasn't kept pace with AI-powered competitors. What used to be their pricing advantage has eroded while competitors added advanced AI features beyond basic support chatbot.

What are the pros of using UserGuiding?

Before we dive into alternatives, let's acknowledge where UserGuiding genuinely delivers:

1. Easy to Get Started

UserGuiding has a low learning curve. Non-technical teams can build basic guides quickly without coding. Setup is straightforward, and you can launch your first tour in hours.

2. No-Code Guide Builder

The Chrome extension-based builder lets product marketers and PMs create onboarding flows without waiting on engineering. For simple linear guides, it works well.

3. Essential Onboarding Features

UserGuiding covers the basics:

• Product tours with tooltips and hotspots
• Onboarding checklists to guide new users through setup
• Hotspots to highlight new features
• NPS surveys to collect feedback
• Announcements for feature updates

For teams just starting with user onboarding, UserGuiding checks the foundational boxes.

4. Responsive Customer Support

Users consistently praise UserGuiding's customer support team. They respond quickly via email and chat, helping resolve issues and answer questions. (G2 Reviews)

5. Affordable Entry Point

At $69/month for the Basic plan (up to 2,000 MAUs), UserGuiding is accessible for early-stage startups testing onboarding tooling.

6. Good for Simple Use Cases

If you need basic linear guides for straightforward products with predictable user paths, UserGuiding delivers solid results without overwhelming complexity.

What are the Cons of Using UserGuiding

Here's why product teams hit UserGuiding's ceiling:

1. Linear Guides Only—No Conditional Logic

You can't build adaptive guides that respond to user behavior. Every guide is linear: Step 1 → Step 2 → Step 3. If users skip a step or take an alternate path, your guide breaks.

Real Impact: Power users get frustrated by irrelevant steps. New users who explore on their own lose guidance entirely.

2. Strict Feature Limits on Paid Plans

Even on paid plans, you're capped at:

• 20 guides (Basic plan)
• 20 tooltips
• 1 help center
• 1-2 domains

Real Impact: Scaling SaaS companies outgrow these limits within months, forcing expensive mid-tier upgrades.

3. Lagging AI-Powered Features

UserGuiding lacks:

• AI-generated tours (you build everything manually)
• On demand dynamic tours
• Features such as Annotations allowing AI to learn your entire products

Real Impact: Building and maintaining tours is manual, time-consuming, and doesn't scale. Support tickets stay high because there's no AI to deflect them.

4. Preview vs. Live Mismatch

What you see in the builder often looks different live. You may be forced to constantly switch between preview mode and live testing.

Real Impact: Every edit requires 3x the time - build, preview, test live, iterate.

5. Poor Interaction with Complex UIs

If your app has:

• Dynamic content that loads asynchronously
• Complex modals or overlays
• Multi-step workflows with branching logic

UserGuiding's guides may conflict with these interactions.

Real Impact: Guides break, overlap with UI elements, or disappear when they shouldn't.

Why Product Fruits Is a Better Alternative Than UserGuiding

Here's what makes Product Fruits fundamentally different—and why teams switching see measurable lift:

1. Unlimited Guides, Tooltips, and Help Centers (Not 20)

UserGuiding: Caps you at 20 guides, 20 tooltips, 1 help center—even on paid plans.

Product Fruits: Unlimited tours, hints, tooltips, help centers, and domains from Day 1.

Real Impact: Build as many guides as you need without hitting arbitrary limits. Scale without forced upgrades.

2. AI-Powered Tour Generation (Not Manual Building)

UserGuiding: You manually build every guide, step-by-step. No AI assistance.

Product Fruits: Elvin AI generates tours automatically:

• In tour builder, Elvin will generate tour structure and content based you your input.
• Youcan also let Elvin AI learn your product with annotations. You do this only once, and Elvin AI then creates on-demand dynamic tours individually for each user, when needed.

3. AI Copilot Deflects 66% of Support Questions Automatically

UserGuiding: AI assistant, answers questions, can launch pre-built content, but no ability to generate dynamic tours.

Product Fruits: **Elvin Copilot resolves 60%+ of support questions automatically** by pulling answers from your knowledge base and building dynamic tours when ńeeded.

Real Results achieved by Product Fruits clients:

• 30% ticket reduction
• 26% support resolution increase
• 60% of queries handled without human intervention

4. Conditional Logic & Adaptive Guides

UserGuiding: Linear guides.

Product Fruits: Triggers and conditional logic let you build adaptive guides that respond to user actions:

• Show advanced features only after users complete basics
• Skip irrelevant steps based on user role or plan tier
• Surface contextual help relevant to user role, plan, activity.

Real Impact: Power users don't waste time on basic steps. New users get guidance that adapts to their pace.

5. Better Value for Money

UserGuiding: $174/month (2,000 MAUs) with 20-guide limit. Value for Money: 4.6/5 (Capterra)

Product Fruits: $96/month (1,500 MAUs) with unlimited guides. Value for Money: 4.9/5 (Capterra)

Real Impact: Better features at lower cost - especially as you scale and need more guides.

6. Superior Customer Support & Onboarding

UserGuiding: Quality of Support: 9.5/10 (G2)

Product Fruits: Quality of Support: 9.9/10 - winner of G2 "Best Support" and "Best Relationship" awards (G2 Comparison)

Migration Support: Product Fruits provides dedicated customer success managers to migrate your existing UserGuiding content without business disruption.

7. No Preview vs. Live Mismatch

UserGuiding: Preview looks different from live version - constant context-switching required.

Product Fruits: What you see is what you get. Build, preview, and publish with confidence - no surprises.

Real Impact: Cut tour creation time in half. Ship updates in minutes, not hours.

8. Mobile + Desktop Adaptive (Build Once)

UserGuiding: Limited mobile support with reported customization issues.

Product Fruits: Automatically adapts tours to screen sizes. Build once, deploy everywhere—desktop, tablet, mobile.

Real Impact: No need to duplicate or rebuild guides for mobile users.

9. Unlimited Seats and Domains

UserGuiding: 1-2 domains on Basic/Pro plans. Additional seats cost extra.

Product Fruits: Unlimited seats and domains from Day 1.

Real Impact: Onboard your entire product, CS, and marketing teams without per-seat costs. Support multiple products or white-label offerings without restrictions.

Head-to-Head Comparison: Product Fruits vs. UserGuiding

***

When Should You Choose Product Fruits Over UserGuiding?

Switch to Product Fruits if:

• You've hit UserGuiding's 20-guide limit and need unlimited onboarding content
• You want AI-powered automation - tours that generate automatically when and where user needs
• Your product has complex workflows - you need conditional logic and behavioral triggers, not linear guides
• You're scaling beyond 5K MAUs - and want better value without arbitrary feature caps
• Preview vs. live mismatches are killing productivity—you need WYSIWYG accuracy
• You need unlimited seats, domains, and help centers—to support multiple teams or products
• You care about proven results - 32% retention improvement, 32% faster onboarding, 14% NPS lift

When Should Companies Use UserGuiding?

UserGuiding makes sense if:

• You're an early-stage startup testing onboarding tooling for the first time with limited budget ($69-174/month)
• Your product has simple, linear user paths where users follow predictable step-by-step workflows
• You need basic guides fast without engineering dependencies or complex setup
• You have under 2,000 MAUs and won't scale significantly in the next 12 months
• You don't need the latest AI features—manual tour creation and no dynamic tours is acceptable
• You need fewer than 20 guides and 20 tooltips and won't exceed these limits

If these criteria fit, UserGuiding can deliver baseline onboarding results at an accessible price point.

Pros of Using Product Fruits Over UserGuiding

1. Scale Without Limits

• Unlimited guides, tooltips, help centers, domains, and seats
• No arbitrary caps forcing mid-year upgrades
• Build as many onboarding flows as your product needs

2. AI Does the Heavy Lifting

• Elvin AI generates tours and other onboarding content - accelerates building
• Dynamic tours generated on-demand individually for users when they get stuck

3. Adaptive Guidance That Works

• Conditional logic and triggers—no more broken linear guides
• Context-aware help surfaces exactly when users need it
• Power users skip basics; new users get full support

4. Better ROI

• 4.9/5 Value for Money (vs UserGuiding's 4.6/5)
• More features at lower cost - especially as you scale
• No per-seat costs eating into margins

5. Award-Winning Support

• 9.9/10 Quality of Support (G2) - best in category
• Dedicated migration support from customer success managers
• Fastest response times in the industry

6. Faster Productivity

• WYSIWYG builder - what you see is what you get (no preview mismatches)
• Build tours in minutes with AI, not hours manually
• Auto-adaptive mobile support - build once, deploy everywhere

7. Enterprise-Ready from Day 1

• Unlimited domains for multi-product companies
• Custom CSS and localization built-in
• SSO, advanced security, and compliance on Enterprise plans

What Features and Results Can You Expect When You Switch to Product Fruits from UserGuiding?

Features You Gain Immediately:

Unlimited Creation:

• Unlimited tours, guides, and onboarding flows (vs 20-guide cap)
• Unlimited hints, tooltips, and beacons (vs 20-tooltip cap)
• Unlimited help centers and knowledge bases (vs 1 resource center)
• Unlimited domains and workspaces (vs 1-2 domains)
• Unlimited team seats (vs per-seat costs)

AI-Powered Automation:

• Elvin AI tour generation—describe your onboarding goal, Elvin builds it automatically
• AI Copilot for support deflection—resolves 66% of questions instantly
• AI-powered announcements—generate feature updates in plain language

Support Deflection:

• AI Copilot integrated with knowledge base
• Life Ring Button for 24/7 self-serve support
• Automatic escalation to human support when AI can't resolve

Seamless Experience:

• Auto-adaptive tours for desktop, tablet / mobile web
• Build once, deploy everywhere (no mobile duplication)

Design & Customization:

• Full custom CSS control
• WYSIWYG editor (no preview vs. live mismatches)
• Multilingual support with automatic language switching

Retention & Satisfaction:

• +32% increased customer retention (vs before Product Fruits)
• 70% churn reduction within 90 days (FitnessPlayer case study)
• +14% NPS improvement on average

‍Support Deflection:

• 32% reduced support tickets within 60 days
• 66% of support questions auto-resolved by Copilot
• 30% ticket reduction (Chemsoft case study)
• 26% support resolution increase (Outsmart case study)

‍fficiency Gains:

• 50% reduction in tour creation time (AI generates, you refine)
• 30 hours saved monthly on training and support (Direct Insurance case study)
• 1-2 week time-to-launch (vs 4-8 weeks for complex tools like Pendo)

Value:

• ROI in weeks to months  (conversion lift + ticket reduction cover subscription cost)
• 4.9/5 Value for Money rating (vs UserGuiding's 4.6/5)

How do you Switch from userguiding to Product Fruits?

Week 1: Setup & Knowledge Base

• Install Product Fruits via extension (5 minutes)
• Migrate your key/core existing guides and tours
• Add documentation to Product Fruits Knowledge Base
• Configure Elvin AI Copilot

Week 2: AI Tour Generation

• Annotate your product once (show Elvin your entire product)
• Test how Elvin generates dynamic tours
• Adjust AI behavior if needed

Week 3: Measure Lift

• Compare activation rates, completion rates, support deflection
• Identify drop-off points with funnel/tour analytics
• Optimize knowledge base content based on Copilot query gaps

Week 4: Scale to 100%

• Deploy Product Fruits to 100% of users
• Add feature announcements, behavioral triggers, and contextual tooltips
• Set up feedback collection and retention tracking

By Day 30: You'll see measurable activation lift, ticket reduction, and faster time-to-value—with unlimited guides and no arbitrary caps.

What Customers Say After Switching from userguiding to ProductFruits:

"Quick user onboarding with Product Fruits"

"We switched from UserGuiding and immediately noticed the difference. Unlimited guides meant we could finally build onboarding for every user segment without hitting caps. Elvin AI cut our tour creation time in half."

- Karmen R., UX Designer (G2 Review)

"Product Fruits is so easy to use"

"The WYSIWYG editor is a game-changer. No more preview vs. live mismatches like we had with UserGuiding. What we build is what users see—every time."

- Amanda E., Director of Customer Support (G2 Review)

Real Case Study Results:

• Chemsoft: 30% ticket reduction after switching
• Keboola: 29% faster onboarding (vs manual tools)
• FitnessPlayer: 70% churn reduction within 90 days
• Outsmart: 26% support resolution increase

Should You Switch from UserGuiding to Product Fruits?

If you're reading this, you already know UserGuiding isn't delivering the results you need. Here's the decision framework:

Stay with UserGuiding if:

• You're an early-stage startup with under 2,000 MAUs and simple linear onboarding needs
• You need fewer than 20 guides and 20 tooltips—and won't scale beyond this
• You don't need AI features, or support deflection

Switch to Product Fruits if:

• You've hit UserGuiding's 20-guide limit and need unlimited onboarding content
• You want AI-powered automation (faster adoption jump, 66% support deflection)
• Support tickets are climbing—you need AI Copilot to deflect 30%+ automatically
• Your product has complex workflows requiring conditional logic (not linear guides)
• Preview vs. live mismatches are killing your team's productivity
• You're scaling beyond 5K MAUs and want better value (4.9/5 vs 4.6/5)
• You need unlimited seats, domains, and help centers without restrictions

Frequently Asked Questions

Is Product Fruits really better than UserGuiding?

For scaling SaaS teams: Yes. Product Fruits delivers:

• Unlimited guides (vs UserGuiding's 20-guide cap)
• AI automation (faster adoption jump, 66% support deflection)
• 9.9/10 support quality (vs UserGuiding's 9.5/10)
• 4.9/5 value for money (vs UserGuiding's 4.6/5)

UserGuiding works for basic linear onboarding with under 2K MAUs. Product Fruits is built for teams scaling sophisticated PLG motion.

How much does Product Fruits cost compared to UserGuiding?

MAUsProduct FruitsUserGuiding1,500$99-199/month$129/month2,000$129-199/month$174/month5,000$249-349/month$300+/month10,000$339-499/month$400+/month

Product Fruits delivers better value - unlimited guides and AI features at comparable (often lower) pricing.

How long does migration take?

1-2 weeks with dedicated customer success manager support. Product Fruits' team helps migrate existing UserGuiding content without business disruption. You can run both platforms in parallel during testing.

How does Elvin AI compare to UserGuiding's manual builder?

Night and day difference:

• UserGuiding: Manually build every guide step-by-step. No AI assistance. Rebuild when product changes.
• Product Fruits: Annotate your product once. Elvin generates personalized tours automatically and updates continuously as your product evolves.

Result: 35% adoption jump, 50% faster tour creation, no maintenance burden.

What happens to support tickets after switching?

They drop significantly:

• Elvin Copilot auto-resolves 66% of support questions
• Users get instant answers from your knowledge base
• Case studies showed 30% ticket reduction, 26% resolution increase, and Elvin ups this further

How quickly can I see ROI?

Week 1-2: Setup complete, first AI tours live Month 1-2: Early lift—35% adoption jump, 32% faster onboardingMonth 3+: Compounding gains as Elvin learns user behavior

Average ROI timeline: 6 weeks (ticket reduction + conversion lift covers subscription cost)

What if Product Fruits doesn't improve my metrics?

14-day free trial, no credit card required. Test Product Fruits alongside UserGuiding. If it doesn't outperform on activation, time-to-value, and support deflection, you've lost nothing.

But 1,000+ companies have proven results: 64% activation rates, 32% retention improvement, 70% churn reduction.

Final Thought: You Don't Have to Settle for Limits

Here's the reality: UserGuiding was built for basic onboarding - not sophisticated PLG at scale.

You shouldn't be stuck with:

• 20-guide caps when you need 50+
• Manual tour building when AI can automate it
• Linear guides that break when users deviate
• Basic analytics that hide real friction points
• No support deflection while tickets pile up

Product Fruits gives you:

• Unlimited guides, tooltips, and help centers (no caps, no forced upgrades)
• AI that generates and optimizes tours automatically (faster adoption jump)
• Support deflection that works (66% auto-resolution, 30% ticket reduction)
• Award-winning support (9.9/10 quality, best in category)

The switch isn't a gamble - it's a data-driven upgrade.

Try Product Fruits free for 14 days. Run it alongside UserGuiding. Measure the lift. Then decide based on your metrics—not marketing claims.

If Product Fruits doesn't outperform on activation, time-to-value, and support deflection, you've lost nothing. But if it delivers 32% faster onboarding, 35% adoption lift, and 30% fewer tickets and similar results for 1,000+ companies - you'll wonder why you didn't switch sooner.

👉 Start your free trial of Product Fruits (no credit card required)

Some of the features or pricing covered in this article may have changed since original publication.