What are the Best Softwares to create Product Tours for your SaaS: The complete guide.

What are the best examples of Product Tour Software to create product flows and tours for your SaaS? This is our 2025 complete guide featuring top pics as well as highlights from user reviews.

Picture this: It's 2 AM. Your product team just shipped a game-changing feature after three months of late nights and endless iterations. You hit deploy. The confetti falls. Everyone's exhausted but excited.

Two weeks later, you check the analytics. 3% adoption rate.

Painful, isn't it? Like hosting an elaborate party where 97 out of 100 guests never make it past the front door.

Up to 70% of software features remain unused by customers. Not because your features aren't valuable, but because users never discover them, never understand them, or abandon your product before experiencing their first "aha moment."

This is where product tour software becomes your secret weapon. Think of it as having a knowledgeable friend guide every new user through your product showing them exactly what they need, precisely when they need it, without overwhelming them with everything at once.

But here's the challenge: Choosing the wrong product tour software is like using a GPS that constantly takes wrong turns. You'll waste months of development time, thousands of dollars, and watch users churn before they experience your product's true value.

In this comprehensive guide, we'll cut through the noise and show you exactly which product tour software deserves your investment in 2025 backed by real user reviews, hard data, and side-by-side comparisons that actually matter.

TLDR: Which tool should you use to build your product tours:

Choose Product Fruits if: You're a startup or mid-sized SaaS company seeking the most cost-effective solution ($79-96/month) with comprehensive features including AI-powered tours, onboarding checklists, feedback widgets, and integrated knowledge base. Best value-for-money in the market with 4.7 G2 rating and exceptional customer support.

Choose Appcues if: You need mobile-first onboarding ($249+/month) with intuitive drag-and-drop builder and strong UI patterns. Best for product teams that prioritize ease of use.

Choose Pendo if: You want free analytics for up to 500 MAU or need deep product insights combined with tours. Best for data-driven teams making decisions based on user behavior.

Choose WalkMe if: You're an enterprise ($10,000+/year) needing employee onboarding across desktop and web applications. Best for large organizations with complex training needs.

Choose Chameleon if: You require visually polished, highly customized tours ($279+/month) with on-brand design. Best for design-conscious teams with technical resources.

Choose UserGuiding if: You want extensive templates and quick setup ($174+/month). Best for teams needing fast deployment without technical expertise.

What is Product Tour Software? (And Why 67% of SaaS Companies Use It)

Product tour software is a no-code platform that enables you to create interactive, guided walkthroughs within your application without touching a single line of code or waiting for your already-overwhelmed engineering team.

Think of it as the difference between dropping someone in a foreign city with a paper map versus giving them a local guide who knows every shortcut, hidden gem, and exactly where they want to go.

Building your product without user onboarding is like going on a blind date. Sure, it might work out but the odds are stacked against you.

Consider these stats:

• 78% of employees lack the expertise to use their daily tools effectively
• The average user decides whether to continue using your product within the first 3-7 days
• 40-60% of users who sign up for a free trial use the product once and never come back
• Companies lose $37 billion annually due to poor user onboarding

Product tour software transforms this dynamic by:

1. Accelerating time-to-value from days to minutes
2. Increasing feature adoption by 30-50% on average
3. Reducing support tickets by up to 40%
4. Improving retention rates by ensuring users reach activation milestones
5. Enabling self-serve onboarding that scales without human intervention

How We Evaluated the Best Product Tour Software (Our Testing Methodology)

We didn't just skim marketing pages and call it research. Here's our comprehensive evaluation framework:

1. Real User Reviews Analysis

• Analyzed 2,500+ reviews across G2, Capterra, and Reddit
• Identified patterns in user satisfaction and complaints
• Verified claims through multiple sources

2. Feature Comparison Matrix

• Tested no-code builders for ease of use
• Evaluated analytics depth and actionability
• Assessed customization capabilities
• Checked integration ecosystems

3. Pricing Transparency

• Compared cost per Monthly Active User (MAU)
• Calculated total cost of ownership for different company sizes
• Identified hidden fees and upgrade costs

4. Implementation Reality Check

• Time required for setup and going live
• Technical expertise needed
• Learning curve for team members

5. ROI Measurement

• User activation improvements
• Feature adoption metrics
• Support ticket reduction
• Time saved vs. building in-house

The 7 Best Product Tour Software Solutions for 2025 (Complete Comparison)

1. Product Fruits: Best Value-for-Money All-in-One Platform

Product Fruits is the most cost-effective digital adoption platform trusted by over 1,200 companies worldwide. It's like getting a Swiss Army knife at the price of a regular knife - comprehensive features without the enterprise price tag.

Pricing:

• Starter Plan: $129/month (up to 1,500 MAU, billed monthly)
• Pro Plan: $199/month (billed monthly)
• 14-day free trial available

Core Features:

• AI-powered product tours that auto-generate content 10x faster
• Interactive walkthroughs with element highlights, video cards, and progress tracking
• Onboarding checklists that transform complex processes into step-by-step journeys
• Contextual hints, beacons, and tooltips
• In-app announcements and newsfeeds
• NPS surveys and feedback widgets
• Integrated knowledge base and help center
• AI Copilot that automatically resolves common support questions
• No-code approach for quick deployment

What are the Pros of using Product Fruits to build your product tours:

• Unbeatable value: 40-60% cheaper than competitors while offering comparable features
• Fast implementation: Teams report going live within 2-3 days
• Exceptional support: G2 reviewers consistently rate customer support 5/5, citing response times under 2 hours
• High customization: Super customizable and easy to integrate without deep technical knowledge
• Comprehensive analytics: Track tour completion, user behavior, and feature adoption
• AI-powered efficiency: Generate tours, announcements, and guides automatically

What are the Cons of using Product Fruits to build your product tours:

• UI could be more intuitive (though support compensates)
• Image upload size limits more restrictive than enterprise platforms
• Learning curve for advanced features

Real User Reviews from people who have used Product Fruits to build their product tours (you can find more on Capterra or G2):

What type of companies should use ProductFruits to build their product tours:

• Startups with limited budgets needing enterprise features (seed to Series B)
• Mid-sized SaaS companies (50-500 employees) focused on ROI
• Product-led growth companies requiring comprehensive onboarding tools
• Teams wanting quick deployment without technical dependencies

When should you Use Product Fruits to build your product tours

• Stage: Early validation through scale (100-50,000 MAU)
• Team Size: 5-500 employees
• Budget: $1,000-5,000 annual software budget for onboarding
• Use Case: Full product adoption platform with feedback loops

Product Fruits delivers 90% of enterprise features at 30% of the cost. For most startups and mid-market SaaS companies, it's the smart choice that doesn't sacrifice capabilities for affordability.

2. Appcues: Best Mobile-First Onboarding Platform

Appcues excels at creating customizable onboarding experiences with an intuitive drag-and-drop builder. Think of it as the iPhone of product tour software beautifully designed, user-friendly, but you'll pay a premium.

Pricing:

• Starts at $300/month for smaller teams
• Growth: Pricing is at $750/month
• Pricing scales significantly with MAU count

Core Features:

• User-friendly drag-and-drop builder (completely code-free)
• UI patterns: modals, slideouts, tooltips, hotspots
• Mobile SDK for native app onboarding
• Click-to-track analytics
• User segmentation for personalized experiences
• A/B testing capabilities

What are the Pros of using Appcues to build your product tours:

• Easiest builder: Consistently rated #1 for ease of use
• Strong mobile support: Native mobile SDKs for iOS and Android
• Transparent pricing: Clear pricing structure (rare in this space)
• Beautiful UI patterns: Pre-built templates that look professional out-of-the-box

What are the Cons of using Appcues to build your product tours:

• Premium pricing: 2-3x more expensive than Product Fruits for similar MAU
• Limited analytics: Basic analytics compared to Pendo or Amplitude
• Integration limitations: Fewer integrations than competitors
• Performance: Some users report occasional lag with complex tours

Real User Reviews from people who have used Appcues to build their product tours:

What type of companies should use Appcues to build their product tours:

• Mobile-first products requiring native app tours
• Non-technical teams needing zero-code solutions
• Companies with healthy budgets ($3,000+/year for onboarding)

When should you Use Appcues to build your product tours

• Stage: Post-PMF through rapid growth (1,000-100,000 MAU)
• Team Size: 20-1,000 employees
• Budget: $3,000-15,000 annual software budget
• Use Case: Mobile-first products, non-technical teams prioritizing ease of use

Product Fruits vs Appcues: Which Builds Better Product Tours?

The Verdict: Product Fruits delivers 90% of Appcues' ease-of-use at 40% of the cost, making it the smarter choice for most teams.

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Product Fruits Advantages when it comes to building product tours:

• AI-powered generation: Describe your tour in plain language, AI creates it 10x faster
• More UI patterns: Modals, slideouts, tooltips, beacons, checklists, banners
• Better segmentation: More sophisticated targeting without complex setup
• Behavioral triggers: More granular control over when tours appear
• A/B testing included: Built-in experimentation at base price

Appcues Advantages when it comes to building product tours::

• Slightly easier builder: Consistently rated #1 for beginner-friendliness
• Native mobile apps: If you need iOS/Android tours, Appcues has strong SDKs
• Cleaner UI: More polished visual interface

Real User Comparison:

"We switched from Appcues to Product Fruits and saved $3,600/year while gaining features we needed like a knowledge base. The builder took us an extra hour to learn but wasn't a dealbreaker." — Reddit User, SaaS Founder

"Appcues is easier to use, but Product Fruits gave us way more value. The AI tour builder is incredible—it generated our first tour in 5 minutes." — G2 Reviewer, Product Manager

Appcues is the "easy button" for product tours. If budget isn't a constraint and you value ease of use above all else, it's a solid choice. However, for most teams, Product Fruits offers better value.

3. Pendo: Best for Analytics-Driven Product Teams

Pendo combines product tour capabilities with comprehensive product analytics. It's like having a data scientist and onboarding specialist in one platform - powerful, but complex.

Pricing:

• No transparent Pricing
• Free plan: Up to 500 MAU (limited features)
• Starter: Typically $2,000/year for basic tours
• Growth: Typically $7,000-12,000/year for startups
• Enterprise: Custom pricing (typically $20,000+)
• Note: Exact pricing not publicly disclosed

Core Features:

• Visual Design Studio with tooltips, banners, polls, lightboxes
• Comprehensive product analytics built-in
• Retroactive analytics (no pre-instrumentation needed)
• In-app feedback and polls
• Roadmap prioritization tools
• Session replay

What are the Pros of using Pendo to build your product tours:

• Best-in-class analytics - Deep insights into user behavior
• Retroactive data: See historical data without prior setup
• Enterprise-ready: Used by companies like Agorapulse, BombBomb, GoTo

What are the cons of using Pendo to build your product tours:

• Steep learning curve: Notoriously complex interface
• Opaque pricing: Difficult to budget without sales conversation
• Heavy implementation: Can take weeks to implement properly
• Limited customization: Tours look generic without CSS expertise

Real User Reviews from people who have used Pendo to build their product tours:

What type of companies should us Pendo to build their product tours:

• Data-driven teams making decisions based on analytics
• Enterprise companies needing product analytics + tours
• Early-stage startups taking advantage of the free tier
• Product teams wanting qualitative and quantitative insights

When should you Use Pendo to build your product tours

• Stage: Pre-launch (free tier) or established enterprise (10,000+ MAU)
• Team Size: 3-10 early employees OR 500+ enterprise
• Budget: $0 (free tier) or $20,000+ annually
• Use Case: Analytics-first approach, combining behavior tracking with onboarding

Pendo makes sense at two extremes: very early stage (free tier) or enterprise (comprehensive analytics justify the cost). For mid-market companies, the price-to-value ratio doesn't compete with Product Fruits.

Product Fruits vs Pendo: Which Builds Better Product Tours?

The Verdict: Pendo wins on analytics depth; Product Fruits wins on tour creation, ease of use, and value.

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Product Fruits Advantages when it comes to building product tours:

• Much easier builder: Pendo's interface is notoriously complex
• Faster implementation: Go live in days vs. weeks
• AI tour generation: Create tours 10x faster with AI assistance
• Better customization: More visual control without CSS knowledge
• Responsive support: 5/5 support vs. Pendo's 3/5

Pendo Advantages when it comes to building product tours::

• Superior analytics: Best-in-class product analytics with retroactive data
• Deeper insights: Combine tour performance with comprehensive user behavior data
• Free tier: Good for bootstrapped startups under 500 MAU
• Enterprise features: Better suited for large organizations with dedicated analysts

Real User Comparison:

"We tried Pendo first. The analytics were great but the tour builder was a nightmare. Took our team a month to feel comfortable. Product Fruits took 2 days." — G2 Reviewer, Director of Product

"Pendo is powerful but overkill for our needs. Product Fruits does everything we needed at 1/10th the complexity and cost." — Capterra Reviewer, Startup Founder

Product Fruits Advantages when it comes to building product tours:

• You prioritize ease of use and fast implementation
• You want to create tours yourself without extensive training
• You need an all-in-one solution (tours + knowledge base + feedback)
• You're a startup or mid-market company (100-50,000 MAU)
• You want transparent, affordable pricing

For tour creation specifically, Product Fruits is significantly easier, faster, and more intuitive. Choose Pendo only if analytics depth justifies the complexity and cost premium.

4. WalkMe: Best for Enterprise Employee Onboarding

WalkMe is the heavyweight champion of digital adoption platforms built for enterprises onboarding both customers and employees across desktop and web applications.

Pricing:

• Custom pricing only (not publicly disclosed)
• Industry reports suggest: $10,000-50,000+ annually
• Typically 5-figure annual commitments

Core Features:

• Cross-platform support (web, desktop, mobile)
• Advanced automation and workflow guidance
• Employee training modules
• Analytics dashboard
• Multi-language support
• Enterprise-grade security and compliance

What are the Pros of using Walkme to build your product tours:

• Enterprise focus: Built for companies like Deloitte, Nestle, IBM
• Desktop application support: Works on Salesforce, SAP, Oracle desktop apps
• Employee onboarding: Not just customer-facing
• Security: SOC 2, GDPR compliant
• Multi-language: Support for 50+ languages

What are the cons of using Walkme to build your product tours:

• Extremely expensive: 10-50x more expensive than alternatives
• Long implementation: 3-6 month implementation timelines
• Sales-heavy: Requires enterprise sales conversations
• Overkill for SMBs: Not designed for small companies

Real User Reviews from people who have used Walkme to build their product tours:

What type of companies should use Walkme to build their product tours:

• Enterprise companies (1,000+ employees)
• Employee onboarding across complex desktop applications
• Multi-platform requirements (web + desktop + mobile)
• Highly regulated industries needing compliance certifications

When should you Use Walkme to build your product tours

• Stage: Established enterprise (typically public companies or late-stage private)
• Team Size: 1,000+ employees
• Budget: $50,000+ annual software budget for onboarding
• Use Case: Employee and customer onboarding across desktop applications

WalkMe is purpose-built for enterprise employee onboarding. Unless you're a large enterprise with complex desktop application training needs, choose a more accessible alternative like Product Fruits.

Product Fruits vs WalkMe: Which Builds Better Product Tours?

The Verdict: WalkMe is enterprise-only; Product Fruits is the smart choice for 99% of companies.

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Tour Building Capabilities:

Product Fruits Advantages:

• 100x more affordable: $1,152/year vs. $10,000-50,000+/year
• Launch in days: 2-3 days vs. 3-6 months
• No-code simplicity: Anyone can create tours in minutes
• AI-powered efficiency: Generate tours 10x faster
• Better for SaaS: Purpose-built for web-based customer onboarding
• No sales process: Sign up and start building immediately

WalkMe Advantages:

• Desktop application support: Works on Salesforce desktop, SAP, Oracle
• Employee training focus: Better for internal team onboarding
• Enterprise security: Superior compliance certifications
• Multi-platform: Web + desktop + mobile in one platform
• Large-scale deployment: Handles 10,000+ employees

Real User Comparison:

"WalkMe quoted us $35,000/year with a 6-month implementation. We went with Product Fruits for $1,200/year and were live in 3 days. For customer onboarding on our web app, Product Fruits was the obvious choice." — Reddit User, Series A CTO

"WalkMe transformed our Salesforce onboarding for 5,000 employees. But for our customer-facing web app, it was overkill. We use Product Fruits for customers." — G2 Reviewer, Enterprise IT Director

Who Should Choose Each:

Choose Product Fruits if:

• You're onboarding customers (not employees)
• You have a web-based SaaS product
• Your company has under 1,000 employees
• Your annual software budget is under $10,000
• You need to launch quickly (days, not months)
• You're a startup, scale-up, or mid-market company

Choose WalkMe if:

• You're onboarding employees (not customers)
• You need desktop application support (Salesforce, SAP, Oracle)
• You're an enterprise with 1,000+ employees
• You have a $50,000+ annual budget for onboarding
• You can commit to 3-6 month implementations
• You're a Fortune 500 or large enterprise

Bottom Line: These tools serve different markets. For customer onboarding on web-based SaaS, Product Fruits is 100x better value. WalkMe only makes sense for enterprise employee training on desktop applications.

5. Chameleon: Best for Design-Conscious Teams

Chameleon is the UX perfectionist's choice offering highly customizable, visually polished product tours with on-brand design capabilities.

Pricing:

• Free plan: No product tours included
• StartUp: $279/month with product tours included
• Growth: $12000/year
• Enterprise: Custom pricing
• Pricing based on Monthly Tracked Users (MTU)

Core Features:

• Highly customizable surveys, tours, tooltips, checklists
• Visual builder with real-time preview
• 30+ integrations (Segment, Mixpanel, Amplitude, etc.)
• A/B testing and multi-variant testing
• AI-powered content generation (10x faster creation)
• Advanced targeting and personalization

What are the Pros of using Chameleon to build your product tours:

• Best design flexibility: Create pixel-perfect, on-brand experiences
• Strong testing: Built-in A/B testing and experimentation
• Solid integrations: 30+ native integrations
• AI assistance: Generate tours by talking to AI

What are the cons of using Chameleon to build your product tours:

• Steep learning curve: Requires technical knowledge for advanced customization
• Above-average pricing: More expensive than Product Fruits and UserGuiding
• Complex setup: Not beginner-friendly
• Design-focused: Might be overkill if you don't need pixel-perfect customization

Real User Reviews from people who have used Chameleon to build their product tours:

What type of companies should use Chameleon to build their product tours:

• Design-conscious teams requiring on-brand experiences
• Technical product teams comfortable with customization
• Companies with strong brand guidelines
• Teams needing sophisticated A/B testing

When should you Use Chameleon to build your product tours

• Stage: Post-PMF growth stage (2,000-50,000 MAU)
• Team Size: 20-500 employees with design resources
• Budget: $3,500-12,000 annual software budget
• Use Case: Brands requiring pixel-perfect, highly customized onboarding experiences

Chameleon excels when design perfection justifies the price and complexity premium. For most teams, Product Fruits offers sufficient customization at better value.

Product Fruits vs Chameleon: Which Builds Better Product Tours?

The Verdict: Chameleon offers more design control; Product Fruits offers better value and comparable customization for most use cases.

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Tour Building Capabilities:

Product Fruits Advantages:

• 66% more affordable: $1,152/year vs. $3,348/year
• Easier to learn: 1 day vs. 1-2 weeks learning curve
• All-in-one platform: Tours + knowledge base + feedback in one
• Faster setup: Live in 2-3 days vs. 1-2 weeks
• Better support: 5/5 support rating with <2 hour response times
• Sufficient customization: 90% of teams don't need Chameleon's extra design control

Chameleon Advantages:

• Pixel-perfect design: Maximum customization for brand-obsessed teams
• More integrations: 30+ native integrations vs. 20+
• Advanced A/B testing: More sophisticated experimentation features
• Design flexibility: Custom CSS and animations easier to implement

Real User Comparison:

"Chameleon gives us complete design control and our tours look native to our app. But it took weeks to master. For most teams, Product Fruits' customization is plenty." — G2 Reviewer, Senior Product Designer

"We considered Chameleon but Product Fruits did 90% of what we needed at half the price. Unless you're extremely design-focused, save the money." — Reddit User, Startup CTO

Who Should Choose Each:

Choose Product Fruits if:

• You want great customization without complexity
• Budget matters (saving $2,000+/year)
• You need an all-in-one solution
• You want faster implementation
• Design perfection isn't your #1 priority
• Your team isn't highly technical

Choose Chameleon if:

• You're obsessed with pixel-perfect, on-brand experiences
• You have design resources to leverage advanced customization
• Budget isn't a constraint ($3,500-12,000/year)
• You have technical team members comfortable with CSS
• You need the most advanced A/B testing features
• Brand experience is your competitive differentiator

Bottom Line: Chameleon is the premium design-focused option. Product Fruits delivers 90% of the customization at 40% of the cost, making it the smarter choice unless design perfection justifies the premium.

6. UserGuiding: Best for Quick Deployment with Templates

UserGuiding strikes a balance between functionality and ease of use, offering extensive templates for teams needing to launch onboarding quickly.

Pricing:

• Starter: Starts at $249/month (2,000 MAU)
• Growth: Starts at $499/month (2,000 MAU)
• Enterprise: Custom pricing
• Has a free tier.

Core Features:

• Extensive template library
• Interactive walkthroughs and guides
• User segmentation
• Resource centers
• Hotspots and tooltips
• Analytics dashboard

What are the Pros of using Userguiding to build your product tours:

• Fast setup: Launch in days using pre-built templates
• Template library: 100+ templates for common use cases
• Mid-range pricing: More affordable than Appcues
• Segmentation: Good targeting capabilities

What are the cons of using Userguiding to build your product tours:

• Confusing UI: Multiple Reddit users cite confusing interface
• CSS knowledge needed: Customization often requires CSS/HTML
• Limited analytics: Basic compared to Pendo or Amplitude
• Fewer integrations: Integration ecosystem smaller than competitors

Real User Reviews from people who have used Userguiding to build their product tours:

"UserGuiding got us up and running in 3 days using templates. Perfect for our lean team."  G2 Reviewer, Growth Manager

What type of companies should use Userguiding to build their product tours:

• Lean teams needing fast deployment
• Template users not requiring heavy customization
• Mid-market companies balancing budget and features

When should you Use Userguiding to build your product tours

• Stage: Early growth (500-10,000 MAU)
• Team Size: 10-100 employees
• Budget: $2,000-8,000 annual software budget
• Use Case: Quick onboarding setup using proven templates

UserGuiding is solid for teams prioritizing speed over customization. However, Product Fruits offers comparable features, better support, and lower pricing.

Product Fruits vs UserGuiding: Which Builds Better Product Tours?

The Verdict: Product Fruits offers better value, superior support, and comparable features to UserGuiding.

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Tour Building Capabilities:

Product Fruits Advantages:

• 45% cheaper: $1,152/year vs. $2,088/year
• AI tour generation: Create tours 10x faster with AI
• Better customization: More visual control without CSS knowledge
• Superior analytics: More comprehensive tour performance data
• Exceptional support: Consistently rated 5/5 vs. 4/5
• Easier administration: G2 reviewers prefer Product Fruits for admin tasks

UserGuiding Advantages:

• More templates: 100+ pre-built templates vs. fewer in Product Fruits
• Faster with templates: If using templates exactly as-is, setup is quick
• Good documentation: Comprehensive help center

Real User Comparison:

"UserGuiding got us up and running in 3 days using templates, but the UI can be confusing. Product Fruits was slightly faster and the support team helped us customize everything perfectly." — G2 Reviewer, Growth Manager

"We switched from UserGuiding to Product Fruits and saved $1,000/year while getting better support. The AI tour builder alone was worth the switch." — Reddit User, Product Manager

"UserGuiding's UI is confusing and you need CSS knowledge to customize beyond templates. Not as 'no-code' as advertised. Product Fruits was much easier." — Reddit User, Technical Discussion

Who Should Choose Each:

Choose Product Fruits if:

• You want the best value (45% savings)
• You need AI-powered tour creation
• You want deep analytics and reporting
• Support quality matters to you
• You need customization beyond templates
• You prefer easier administration

Choose UserGuiding if:

• You want to use pre-built templates without any customization
• You're comfortable with CSS/HTML for advanced customization
• Template quantity is your priority
• You're okay with moderate support

Bottom Line: Product Fruits delivers better value, superior support, and more intuitive tour building. UserGuiding's main advantage (templates) is less valuable when Product Fruits' AI can generate custom tours just as quickly.

7. Userpilot: Best for Web and Mobile App Onboarding

Userpilot is a comprehensive digital adoption platform that works seamlessly across web and mobile applications, with advanced analytics and behavioral triggers.

Pricing:

• Starter: $299/month (2,000 MAU)
• Growth: Custom pricing
• Enterprise: Custom pricing
• Annual billing typically required

Core Features:

• Web and mobile onboarding support
• Advanced behavioral triggers
• Personalization engine
• In-app surveys and NPS
• Resource center
• Product analytics

What are the Pros of using Userpilot to build your product tours:

• Mobile support: Strong mobile app capabilities
• Advanced targeting: Sophisticated behavioral triggers
• Good analytics: Built-in product analytics
• Feedback loops: Combine onboarding with feedback collection

What are the cons of using Userpilot to build your product tours:

• Premium pricing: Among the most expensive options
• Complexity: Feature-rich but steep learning curve
• Setup time: Takes longer to implement than simpler alternatives

Real User Reviews from people who have used Userpilot to build their product tours:

What type of companies should use Userpilot to build their product tours:

• Mobile app products needing native onboarding
• Technical product teams wanting advanced triggers
• Companies with dedicated product ops roles

When should you Use Userpilot to build your product tours

• Stage: Growth through scale (5,000-100,000 MAU)
• Team Size: 50-1,000 employees
• Budget: $5,000-20,000 annual software budget
• Use Case: Complex behavioral onboarding flows across web and mobile

Userpilot is powerful but expensive. Unless you specifically need advanced behavioral triggers or mobile app support, Product Fruits delivers comparable value at lower cost and complexity.

Product Fruits vs Userpilot: Which Builds Better Product Tours?

The Verdict: Userpilot offers advanced behavioral triggers; Product Fruits offers better value and sufficient features for most teams.

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Tour Building Capabilities:

Product Fruits Advantages:

• 68% more affordable: $1,152/year vs. $3,588/year
• AI tour generation: Create tours 10x faster with AI assistance
• Easier to learn: 1 day vs. 1-2 weeks learning curve
• Faster implementation: Live in 2-3 days vs. 1-2 weeks
• Better ROI: Comparable features at 1/3 the cost
• Exceptional support: Higher-rated customer support

Userpilot Advantages:

• Advanced behavioral triggers: Most sophisticated triggering logic in the market
• Native mobile apps: If you need iOS/Android tours, Userpilot has strong support
• Complex segmentation: More granular user targeting for advanced use cases
• Product ops focused: Better for teams with dedicated product operations roles

Real User Comparison:

"Userpilot's behavioral triggers are powerful, but we spent two weeks in setup before going live. Product Fruits was operational in 3 days with comparable results for our use case." — G2 Reviewer, Product Lead

"Great product, but for our needs, Product Fruits did the job at 1/3 the cost. Unless you need super-advanced triggers, save your money." — Capterra Reviewer, SaaS Startup

Who Should Choose Each:

Choose Product Fruits if:

• Budget matters (saving $2,400+/year)
• You want fast implementation (days, not weeks)
• You need AI-powered tour creation
• Behavioral triggers are important but not mission-critical
• You're building primarily for web or mobile web
• Your team doesn't have dedicated product ops resources

Choose Userpilot if:

• You need the most advanced behavioral triggering in the market
• You're building for native mobile apps (iOS/Android)
• You have dedicated product ops team members
• Budget isn't a constraint ($5,000-20,000/year range)
• Complex user segmentation is critical to your strategy
• You have technical resources to manage steeper learning curve

Bottom Line: Userpilot's advanced behavioral triggers are impressive but come at 3x the price and complexity. For most teams, Product Fruits' behavioral capabilities are sufficient while delivering far better ROI.

Which Product Tour Software Should You Choose?

After comprehensive research, real user reviews, and hands-on evaluation, here's our final recommendation:

For 90% of SaaS Companies: Choose Product Fruits

Why Product Fruits Wins:

1. Unbeatable Value: 40-60% cheaper than competitors while offering enterprise features
2. Exceptional Support: Consistently rated 5/5 for customer support responsiveness
3. Fast Implementation: Go live in 2-3 days vs. weeks or months
4. Comprehensive Platform: Tours + checklists + knowledge base + feedback + analytics in one
5. AI-Powered Efficiency: Generate tours 10x faster with AI
6. Built-In Analytics: Track all key metrics without complex setup
7. Scales with You: From 100 MAU to 100,000+ without switching platforms

Perfect for:

• Startups (seed to Series B)
• Mid-market SaaS companies
• Product-led growth companies
• Budget-conscious teams wanting enterprise features

Start your 14-day free trial of Product Fruits �

Exception Cases

Choose Appcues if: You're a mobile-first product with healthy budget ($5,000+/year) and prioritize ease of use above all else.

Choose Pendo if: You're either very early stage (use free tier) or a large enterprise needing comprehensive product analytics bundled with tours.

Choose WalkMe if: You're an enterprise (1,000+ employees) needing employee onboarding across desktop applications with a $30,000+ annual budget.

Choose Chameleon if: You're a design-obsessed team with technical resources needing pixel-perfect, highly customized tours and willing to invest time in setup.

Take Action: Start Improving Your User Onboarding Today

The data is clear: 67% of SaaS companies use product tour software, and those who don't are leaving activation rates, retention, and revenue on the table.

Your next steps:

1. Try Product Fruits free for 14 days (no credit card required)
2. Create your first tour in under 30 minutes using AI-powered builder
3. Measure the impact on activation, feature adoption, and support tickets
4. Scale what works with advanced segmentation and analytics

The best time to improve user onboarding was six months ago. The second-best time is today.

Questions? Product Fruits' support team is available to help you design your onboarding strategy. Book a demo or start your free trial today.

About Product Fruits

Product Fruits is the most cost-effective digital adoption platform trusted by over 1,200 companies worldwide. We help SaaS companies improve user onboarding, increase feature adoption, and reduce churn through AI-powered product tours, onboarding checklists, integrated knowledge base, and user feedback tools.

Learn more:

• Best Product Tour Software Guide
• Product Tour Metrics to Track
• User Segmentation Best Practices
• How to Create Onboarding Checklists
• 14 Best Product Tour Software Comparison