What you get
Higher activation and faster
time-to-value
Less support load without a dumb chatbot
Continuous upsell and expansion based on real usage
Always-on guidance for every segment
PLG breaks at scale
We want to show new users where to start in the app, how to continue, etc.
Start with Checklist, show users exactly what to do next and guide them to activation faster.
Checklists
Users can see which steps they need to take to get onboarded, for example reading an article first, then watching a video, then going through a product tour, etc.
They can clearly see a progress bar showing where they are and know they are on the right track.
You can have multiple checklists using segmentation for different types of users.
You can even embed the checklist directly into your app.
We want to show users how to use features and motivate them to use the app more broadly.
Use Product Tours to guide users step by step to the right place in the app and teach them how the feature works.
Product Tours
In the editor, you can define the content of the cards, their sequence, logic, and visual design.
Use Custom Events to trigger Tour based on specific conditions or create Segement tours for different type of users.
Take it to the next level with AI Annotations and let Elvin AI automatically generate guides for users who ask questions in the in chat.
Enable Elvin AI Vision for top tier AI onboarding that reads the screen and provides voice navigation.
We want to communicate with users: show updates in the app, invite them to webinars, etc.
Communicate with users when they are actively in the app.
Announcements
The top banner is a great way to highlight something like an upcoming webinar.
No one will miss a large pop up.
News Centre is a sophisticated updates system to keep users informed.
Elvin AI can generate both text and images.
We need feedback from users - how satisfied they are, how they respond to new features, what they are missing in the app, etc.
Surveys will give you answers to everything you want to know
Surveys
In the Survey editor, define your questions, steps, and branching logic.
Or start right away with templates: NPS, churn survey, feature adoption, etc.
Be more efficient with Elvin AI - generate surveys from a single prompt.
Our support team cannot keep up, and we need to take the load off. But we do not want another basic, primitive chatbot.
Elvin AI is much more than a chatbot.
AI Copilot
Connect Elvin AI to your chat and it can handle 70 to 80 percent of incoming questions.
Connect sources like your Knowledge Base and more.
Elvin AI can also work with Annotations, a description of your app.
Send the collected data to your CRM or anywhere else.
We want one clear place where users go when they have questions.
Help Centre is exactly that hub users can turn to.
Elvin Widget
A small icon with a lot of power, add links to articles, videos, and product tours.
Connect your chat provider and your updates feed.
The strongest combo is plugging Elvin AI Copilot into the widget.
We want adaptive, personalized onboarding, but how do we get the necessary information about the user?
Elvin AI can interview the user about who they are and what they need.
Discoveries
Elvin can talk with the user, like a discovery call. It finds out what problem the user is solving and recommends a solution.
Summaries from Elvin's discoveries are a great source of information for admins about new (or potential) users.
Based on the discovery conversations, Elvin can tailor onboarding for the user.
Sometimes users need just a bit more context information
Hints are perfect for that.
Hints
Add small icon to an element and provide more information
On click, on hover, we have everything.
We need more insights about what our users do, where they struggle, etc.
Track everything your users do and how they engage with your content.
Analytics
In analytics you'll find information about how many people read your announcements, how they followed product tours, which hints they click on most, what they read in the knowledge base, and more.
Advanced insights to understand user pain points and opportunities
Next level analytics powered by Elvin AI
Outcomes
The next level in analytics are Elvin's Outcomes. Elvin AI also works for admins - simply ask it (we call this Outcomes) what your users are missing, where they have problems.
On click, on hoElvin evaluates all the chat queries it has answered and knows exactly where the problems are.ver, we have everything.
Evidence from the reality of product growth
